What Causes Mould?

It usually comes from condensation, when warm air hits a cold surface (like windows or walls) and turns into water. That moisture builds up, especially behind furniture or in corners, and can lead to black mould. Even new-builds homes can get it while they’re drying out.

Sometimes It’s Not Just Condensation…

Other things can cause damp too, like:

  • Leaking pipes
  • Dodgy gutters
  • Rising damp from a faulty damp course

This Is What We’ll Do

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Watch this video to find out more.

Why we deal with damp and mould speedily

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What You Can Do to Help

Little changes can make a big difference:

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Spotted mould?

  • Use a fungicidal spray

    Always follow the instructions

  • Wash clothes and soft furnishings

    Don’t brush the mould

  • Use mould-resistant paint or paste

    When redecorating

Awaab’s Law - making homes safer

Awaab’s Law is new Government legislation to protect residents from unsafe housing conditions, starting with damp and mould.

Named after Awaab Ishak, a child who sadly died due to mould in his home, the law requires landlords to act quickly and keep tenants informed when hazards are reported.

Landlords must follow strict timescales dealing with damp and mould

Emergency hazard

  • Make safe or start repairs or provide temporary accommodation if needed within 24 hours

Significant damp or mould

  • Inspect within 10 working days
  • Share findings within 3 working days of inspection
  • Start repairs within 5 working days, complete within 12 weeks

Keeping you informed

When you report a problem, we’ll give you a written action plan explaining:

  • What we’ll do
  • When we’ll do it
  • How we’ll keep you updated

If repairs can’t be done safely or on time, we’ll arrange temporary accommodation until your home is safe.

Helpful resources

  • Healthy habits to beat damp and mouldPDF (231 KB)
    PDF (231 KB)

    For easy ways to keep your home in good nick all year round

    Download
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