Repair types Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in eh
We want you to enjoy your home. Keeping it in good condition is a shared responsibility. In our homes, small repairs sometimes pop up, things like changing a light bulb or tightening a loose toilet seat. To help us spend more time and money on bigger home improvements, residents are responsible for taking care of small repairs in their own homes. This means we can focus on things that make a bigger difference — like new kitchens, better bathrooms, and nicer shared spaces. What counts as a small repair? Small repairs are jobs that are generally quick and easy to do yourself. These include: Replacing a toilet seat Putting up or replacing a shower curtain Filling small holes and cracks in the walls This leaflet explains the repairs and maintenance you are responsible for, based on your tenancy agreement or lease. If you’re ever unsure whether something is your responsibility, just check with us — we’re happy to help.
Use My Account It’s quick and easy to use Use our app Handy anytime Call us We’re available Mon-Fri 8am-6pm 0300 111 0000 0300 111 0000 When you report it, we’ll need to know: What’s gone wrong (the more details, the better) What’s gone wrong (the more details, the better) What’s gone wrong (the more details, the better) What’s gone wrong (the more details, the better)
Not all repairs are equal. We look at how urgent it is and then prioritise: Emergency Lorem ipsum dolor Urgent Lorem ipsum dolor Non-Urgent Lorem ipsum dolor Major (multi-trade/specialist) Lorem ipsum dolor Pre-inspections Lorem ipsum dolor
Emergencies are repairs that can affect your health, safety, or security. We’ll aim to be there within 24 hours. If we can’t fully fix it right away, we’ll make it safe first and return later to finish the job. Examples of emergencies: No heating or hot water (especially in winter or if you’re vulnerable) No cold water at all (double-check with neighbours first) Major leak or electrics getting wet Only toilet blocked or won’t flush Complete power cut Electrical fittings that look dodgy (e.g. scorched, smoking) Broken lock or door that won’t secure Smashed window causing a security issue Faulty lift Blocked sewage or bin chute
Rechargeable repairs are repairs you might have to pay for. We pay for a lot of repairs but sometimes you might need to chip in. When you might be charged It’s something you’re responsible for The damage was caused by accident, misuse, or neglect We need to fix the place after your tenancy ends You call us out for an “emergency” that’s not urgent You miss an appointment or don’t let us in Costs Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. E Recoverable Costs Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. E When you won't be charged Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. E Not happy with a decision? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. E
We’ll take care of: Communal areas (lifts, corridors, stairwells, shared gardens) Outside structure (walls, roof, pipes, windows, doors) Cottage flats – the external shell only This is included in your service charge, which may also cover caretaking and sinking fund contributions.
Open windows each morning Keep window vents open Dry washing outside or use extractor fans Don’t block air vents Clean mould with proper fungicidal spray Repaint with anti-mould paint, if needed
Making Your Home Work for You. We want to help living independently in your home safe and easy. Minor Adaptations – no cost to you We’ll take care: Grab rails Handrails Lever taps Major Adaptations – maybe a cost These may include: Wet rooms Stair lifts Adapted kitchens How to apply: First, you’ll need an assessment from Manchester Services for Independent Living (MSIL). If they recommend it, you might be able to get help with costs through a means-tested Disabled Facilities Grant. Find more information at Manchester City Council – Equipment and Adaptations
Our Repairs & Maintenance Policy (link) explains how we handle repairs and what’s expected from you. Healthy habits to beat damp and mouldPDF (231 KB) PDF (231 KB) For easy ways to keep your home in good nick all year round Download
